OUR AFTER SALES SUPPORT
The distinct competitive edge that HERO has over its competitors is the product warranty ranges from 6 months to 2 years (i.e., depending on machine model) and the 48 hours turnaround time after sales services provided to our business partners and client.
The company has a strong and reliable service team who is ready to solve any technical problems.
HERO also acts as an international sales & marketing, and service training centre for HPT and Hero Tech brands or its OEM brand welding and cutting machine. It provides regular product and service training, especially new products, to its dealers’ and oversea clients’ technicians.
Each of its dealers maintains its own service team supporting after sales services. Dealers and major business productions company are encouraged to set up in house service teams who are trained and certified by HERO’s technicians.
HERO’s technicians also routinely annual visit all dealers and oversea client premises to provide support and services.
Service and Repairs Centre of HERO Industrial Supply in Puchong HQ.
The company has a strong and reliable service team who is ready to solve any technical problems.
HERO also acts as an international sales & marketing, and service training centre for HPT and Hero Tech brands or its OEM brand welding and cutting machine. It provides regular product and service training, especially new products, to its dealers’ and oversea clients’ technicians.
Each of its dealers maintains its own service team supporting after sales services. Dealers and major business productions company are encouraged to set up in house service teams who are trained and certified by HERO’s technicians.
HERO’s technicians also routinely annual visit all dealers and oversea client premises to provide support and services.
Service and Repairs Centre of HERO Industrial Supply in Puchong HQ.
